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Frequently Asked Questions
Is the first consultation really free?
Yes, absolutely. Even if you decide that we’re not the best fit to undertake your project after the first consultation, there is no reimbursement necessary.
How do you charge?
While most consulting firms charge a fee by time, it often leads to conflict of interest because clients benefit most when work is done in the least amount of time and on the contrary, consulting firms beneft most when work takes longer to complete.
Our fee structure is based on a case by case basis. The preference is always to have a well defined scope with a fixed project fee.
We do not believe in milking our clients
I am interested. Where do we begin?
We will organize a date and time with you for a free 1 – 2 hours consultation to better understand your needs, followed by a proposal and a ballpark figure. If you are keen to explore further, we will assign consultants to gather some in-depth information before coming up with a final proposed solution, at a fee.
What is your refund policy?
Unfortunately, we don’t do refunds. Termination of contract, however, is possible.